PROCEDURES

S1_1 Discounting for wholesale

S2_1 Annual Sales Budget 

S3_1 Enquiry, pricing & payment terms finalisation

S4_1 Customer and Credit Management

S5_1 Order Processing – E-Commerce

S6_1 Order Processing – Export and Others

S7_1 Order Processing - Retail

S8_1 Dispatch Planning

S9_1 Invoicing, collection and stores receipt knock off

S10_1 Product Recalls

S11_1 Sales Return

S12_1 Third Party Customer Order Process

LAWS AND REGULATIONS

Accurately describing products

Trade Descriptions Act Misleading Marketing  2008

Consumer Rights Act 2015  

Enterprise Act 2002

Consumer Protection (Code of Practice for Price Indications) 2005

Direct Marketing Check list

Direct Marketing Guide