PROCEDURES - B2C

CS10_1 Management of Queries & Complaints - Order Amendments

CS11_1 Management of Queries & Complaints - Order Cancellations

CS12_1 Management of Queries & Complaints - Order Deliveries

CS13_1 Managing Challenging Customer Interactions

CS14_1 Management of General Queries

CS15_1 Management of Queries & Complaints - International Orders

CS16_1 Management of Queries & Complaints - Loyalty Programme

CS17_1 Management of Queries & Complaints - Order & Product Packaging

CS18_1 Management of Queries & Complaints - Customer Promotions

CS19_1 Management of Queries & Complaints - Product Quality

CS20_1 Management of Queries & Complaints - Website

PROCEDURES

CS1_1  Customer complaints

CS2_1 Customer Returns

CS5_1 Sales order release

CS6_1 Issuing approved Credit Notes

CS7_1 Cancelling orders on Fusion

CS8_1 Retail & Amazon Delivery Processes

PD28_1 Product Recall

LAWS AND REGULATIONS

Consumer Rights Act 2015 Summary

Consumer Rights Act 2015

Returns Trading Standards Brief